Frequently Asked Questions
How do I sign up?
Read all of the FAQs, then click here. When selecting a location, chose On-Line.
You can also hover over “Training” above, then chose the last option.
Are On-Line Training Zoom Meetings or Paced?
Our on-line training is very similar to PowerPoint. There is no audio, except for the supplemental videos mentioned below. It is self-paced, but credentials will expire in 30 days (per class). There are no virtual meetings with instructors or other students. The training and exams may be taken at any time and is NOT dependent on others’ schedules.
There may be accompanying videos, but they are supplemental to the training and NOT covered in the exam.
What do I need to be able to view the presentation?
Our presentation is created in Articulate, and should be able to be viewed from any browser.
Viewing from a mobile device may require downloading an app.
The ASAA is NOT in the computer or software support business and does NOT support your ability to view the presentation. If you are unable to view the presentation within the first five days of receiving your credentials, we are willing to move your registration to an upcoming in-class training but do NOT refund your money.
How do I get my manual?
A link to each course’s manual is found at the top of the course page, above the chapters of the course (see print screen below). Click on the Materials tab above the course name.
The exams are open book, but it must be a printed manual. The digital copy of the manual will NOT be allowed to be used on the exam.
How do I pay?
You may pay in any one of three ways.
1 – using Paypal, you may request a PayPal invoice be sent to you. Once sent, you may pay on-line.
2 – you may pay with Visa or Mastercard by clicking on our pay page.
3. You may mail a check to:
Arkansas Security Alarm Association
P.O. Box 773
Fort Smith, AR 72902
How do I login?
Every student will need their own, individual email address. Company email addresses, training contact email addresses, or shared email addresses are not allowed.
Once you have registered and pay for a course, you will be issued a username and password, along with a link to the on-line training page. Logins are valid for 30 days per class (if you register for all three courses, your login will be valid for 90 days). After the credentials expire, on-line access will no longer be granted without paying additional fees.
The exam does NOT have to be taken within the time a credential is valid, but must be taken within one year of registering for the course. The login for the exam is only valid for seven days.
Where and when do I take the exam?
Upon completion of a course, the student will complete the form linked at the bottom of the email that contained the training web-site and their credentials. A copy of the completed homework or exam should be uploaded to the form.
The proper exam will then be added to the student’s login credentials. The student will then have seven calendar days to complete the exam. The exam proctor is available anytime the student is ready. No breaks should be taken during the exam. Failure to complete the exam within the seven calendar days will result in additional fees.
To take the exam, a student MUST have:
Cell phone or tablet with forward facing (pointed the same direction as the screen) camera, or
Desktop workstation with web camera, and
High speed internet, and
A quiet place, free from distraction and other people, to take the exam.
The ASAA must receiving a green report about the student’s exam from the on-line proctor company and a score of 70% or greater to pass an exam.
The ASAA is NOT in the computer or software support business and does NOT support your ability to take the exam. The biggest issues we’ve heard experienced is a student’s browser will not allow them to take the exam or insufficient bandwidth. If you have an issue with your browser, we suggest changing browsers or computers. Make sure your bandwidth is sufficient to support the exam and the webcam necessary for the on-line proctor to monitor the student.
How and when do I get the results?
A student must receive at least 70% to pass our exams. The ASAA must also receive a “Green” report from the proctoring agency, meaning there were no disruptions, interruptions, or distractions. A student will NOT pass without a “Green” report from the proctor.
Our grading / notification process is usually very efficient. Results are typically emailed to the student within three business days of the student taking the exam. We ask all students to wait seven business days before contacting the ASAA about results. If it has been a week and you still haven’t received results, please fill out the form: https://aralarm.org/training/lost/. As long as this form is received within 30 days, do not pay the fee. If after 30 days, the fee must be paid.
When completing the course completion form, if you chose to take both manager’s exams (the Electronics exam and the Fire Installation and Wiring Codes exam), the results won’t be submitted until both exams are completed. If take on separate days, the latest date will be on both certificates.
To register for the on-line training, please click here.
Is the in-class training better?
Yes. You will always learn more from an in-class training….both from the instructors and your fellow students. However we realize that many people don’t have the time to devote 3 days to in-class training.
Is the exam pass percentage lower for on-line training?
Yes. Approximately 10% more people fail the exam if they took the training on-line versus in-class training.
What additional fees exist?
There are no additional fees provided you follow the timeline. The cost of the exam is included in the fee for the course.
There is an additional fee if you wish to extend your on-line credentials for another 30 days.
There is an additional fee if you don’t take the exam within the seven days of completing the on-line form letting us know you are ready for the exam.