Frequently Asked Questions
How do I sign up?
Use the form on the registration page (click the button above). When selecting a location, chose On-Line.
What do I need to be able to view the presentation?
Our presentation is created in Articulate, and should be able to be viewed from any browser.
Viewing from a mobile device may require downloading an app.
The ASAA is NOT in the computer or software support business and does NOT support your ability to view the presentation. If you are unable to view the presentation, we are willing to move your registration to an upcoming in-class training but do NOT refund your money.
How do I pay?
You may pay in any one of three ways.
1 – using Paypal, you may request a PayPal invoice be sent to you. Once sent, you may pay on-line.
2 – you may pay with Visa or Mastercard by clicking on our pay page.
3. You may mail a check to:
Arkansas Security Alarm Association
P.O. Box 773
Fort Smith, AR 72902
How do I login?
Once you have registered and pay for a course, you will be issued a username and password, along with a link to the on-line training page. Logins are valid for 30 days per class (if you register for all three courses, your login will be valid for 90 days). After the credentials expire, on-line access will no longer be granted without paying additional fees.
The exam does NOT have to be taken within the time a credential is valid, but must be taken within one year of registering for the course.
Where and when do I take the exam?
Upon completion of a course, the student will reply to the email from our Training Coordinator that contained the training web-site and their credentials. We will then coordinate a time and place for the examination to take place that is suitable to both student and examination proctor. Examinations will be available at our scheduled in-class courses provided we have enough instructors to proctor the on-line exam.
How and when do I get the results?
Our grading / notification process is usually very efficient. Results are typically emailed to the student within three business days of the student taking the exam. We ask all students to wait seven business days before contacting the ASAA about results. If it has been a week and you still haven’t received results, please fill out the form: https://aralarm.org/training/lost/. As long as this form is received within 30 days, do not pay the fee. If after 30 days, the fee must be paid.
To register for the on-line training, please click here.
Is the in-class training better?
Yes. You will always learn more from an in-class training….both from the instructors and your fellow students. However we realize that many people don’t have the time to devote 3 days to in-class training.
Is the exam pass percentage lower for on-line training?
Yes. Approximately 10% more people fail the exam if they took the training on-line versus in-class training.